Suspected Lost Packages
If you have a package that has not arrived yet, it may be caught in carrier delays. Unfortunately, these delays are out of our hands. However, we are here to help you with any suspected lost packages that are still in the carrier's mail stream. To better assist you, we have provided a table below that outlines the timeframes in which we can provide assistance.
Overall, if your package is domestic and it has been more than 14 days without any recent tracking updates, please reach out to us for further assistance. We will do our best to resolve the issue through the appropriate avenues based on the shipping method used and ensure that you receive your package.
| Money-back guarantee | Missing Package Search | Lost Package Claim |
USPS First Class | No | 7-14 days (from ship date) | After 15 days, before 60 days (from ship date) |
USPS Priority | No | 7-14 days (from ship date) | After 15 days, before 60 days (from ship date) |
USPS Priority Express | Yes | - | After 7 days, before 60 days (from ship date) |
UPS Surepost | No | - | After 7 days (if tracking does not indicate USPS handoff) |
UPS Ground | No | - | 5 days after the expected delivery date |
UPS 3 Day Select | No | - | 24 hours after the expected delivery date |
UPS 2nd Day Air | Yes | - | 24 hours after the expected delivery date |
UPS Next Day Air Saver | Yes | - | 24 hours after the expected delivery date |
UPS Next Day Air | Yes | - | 24 hours after the expected delivery date |