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Frequently Asked Questions

Frequently Asked Questions

Someone has most likely asked your question before.

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28 articles in this collection
Written by Garrett Moore and Heather Moore

What are your business days?

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Written by Heather Moore
Updated over a week ago

OTC Keycap Quality Standards

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Written by Garrett Moore
Updated over a week ago

When can I expect a response to my support request?

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Written by Heather Moore
Updated over a week ago

Keyboard Bag Board Compatibility

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Written by Garrett Moore
Updated over a week ago

My Rama Works cap is too loose or too tight. What should I do?

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Written by Garrett Moore
Updated over a week ago

How do I contact Omnitype about potentially carrying my design?

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Written by Heather Moore
Updated over a week ago

Can I have a discount code?

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Written by Heather Moore
Updated over a week ago

How will I know when the item I want is back in stock?

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Written by Heather Moore
Updated over a week ago

May I know the colors from a keycap set or other products?

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Written by Garrett Moore
Updated over a week ago
Groupbuys

When is a groupbuy shipping?

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Written by Garrett Moore
Updated over a week ago

When will extras be available?

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Written by Garrett Moore
Updated over a week ago

I missed the groupbuy window. Can I still join?

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Written by Garrett Moore
Updated over a week ago

I ordered a deskpad separate from the keyset in the groupbuy. When will it ship?

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Written by Garrett Moore
Updated over a week ago

Can I get an extra of a groupbuy under the table because we are friends?

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Written by Garrett Moore
Updated over a week ago

Can I transfer my groupbuy spot to someone else?

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Written by Garrett Moore
Updated over a week ago
Payments

What do I do if my transaction failed but the charge shows up in my bank account?

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Written by Heather Moore
Updated over a week ago

Do you accept PayPal?

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Written by Heather Moore
Updated over a week ago
Orders

Why did I not get a confirmation email?

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Written by Garrett Moore
Updated over a week ago

Why is my order not under my account?

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Written by Garrett Moore
Updated over a week ago

How do I know if my order was placed?

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Written by Heather Moore
Updated over a week ago
Shipping

When will I receive my order?

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Written by Heather Moore
Updated over a week ago

Why did my order ship through a different carrier/method than I selected?

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Written by Heather Moore
Updated over a week ago

What shipping carriers do you use?

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Written by Heather Moore
Updated over a week ago
Deskpads

Why can't I order a deskpad with other items from the same groupbuy collection to my cart?

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Written by Heather Moore
Updated over a week ago

Can I wash my deskpad?

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Written by Heather Moore
Updated over a week ago

Why does my deskpad have waves / creasing?

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Written by Heather Moore
Updated over a week ago

Why do deskpads cost so much to ship?

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Written by Heather Moore
Updated over a week ago
Returns & Replacements

How do I pack a return?

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Written by Heather Moore
Updated over a week ago