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Frequently Asked Questions

Frequently Asked Questions

Someone has most likely asked your question before.

Garrett Moore avatar Heather Moore avatar
20 articles in this collection
Written by Garrett Moore and Heather Moore

My Rama Works cap is too loose or too tight. What should I do?

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Written by Garrett Moore
Updated in the last hour

How do I contact Omnitype about potentially carrying my design?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago

Can I have a discount code?

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Written by Heather Moore
Updated over a week ago

How will I know when the item I want is back in stock?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago
Groupbuys

When is a groupbuy shipping?

Garrett Moore avatar
Written by Garrett Moore
Updated over a week ago

When will extras be available?

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Written by Garrett Moore
Updated over a week ago

I missed the group buy window. Can I still join?

Garrett Moore avatar
Written by Garrett Moore
Updated over a week ago

I ordered a deskpad separate from the keyset in the groupbuy. When will it ship?

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Written by Garrett Moore
Updated over a week ago

Can I get an extra of a groupbuy under the table because we are friends?

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Written by Garrett Moore
Updated over a week ago

Can I transfer my groupbuy spot to someone else?

Garrett Moore avatar
Written by Garrett Moore
Updated over a week ago
Payments

What do I do if my transaction failed but the charge shows up in my bank account?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago

Do you accept PayPal?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago
Orders

How do I know if my order was placed?

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Written by Heather Moore
Updated over a week ago
Shipping

When will I receive my order?

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Written by Heather Moore
Updated over a week ago

Why did my order ship through a different carrier/method than I selected?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago

What shipping carriers do you use?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago
Deskpads

Can I wash my deskpad?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago

Why does my deskpad have waves / creasing?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago

Why do deskpads cost so much to ship?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago
Returns & Replacements

How do I pack a return?

Heather Moore avatar
Written by Heather Moore
Updated over a week ago