Omnitype

What are your business days?

OTC Keycap Quality Standards

When can I expect a response to my support request?

Keyboard Bag Board Compatibility

My Rama Works cap is too loose or too tight. What should I do?

How do I contact Omnitype about potentially carrying my design?

Can I have a discount code?

How will I know when the item I want is back in stock?

May I know the colors from a keycap set or other products?

Heather Moore

Garrett Moore

Someone has most likely asked your question before.

Frequently Asked Questions

When is a groupbuy shipping?

When will extras be available?

I missed the groupbuy window. Can I still join?

I ordered a deskpad separate from the keyset in the groupbuy. When will it ship?

Can I get an extra of a groupbuy under the table because we are friends?

Can I transfer my groupbuy spot to someone else?

Groupbuys

What do I do if my transaction failed but the charge shows up in my bank account?

Do you accept PayPal?

Payments

Why did I not get a confirmation email?

Why is my order not under my account?

How do I know if my order was placed?

Orders

When will I receive my order?

Why did my order ship through a different carrier/method than I selected?

What shipping carriers do you use?

Shipping

Why can't I order a deskpad with other items from the same groupbuy collection to my cart?

Can I wash my deskpad?

Why does my deskpad have waves / creasing?

Why do deskpads cost so much to ship?

Deskpads

How do I pack a return?

Returns & Replacements

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